Refund policy

We do not accept returned items, and we do not issue refunds. If you are local to Northern Virginia, you may exchange an item for another item of equal value during one of our scheduled events. We do not issue refunds for event tickets.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us at hathleticalpacas@gmail.com.